Privacy policy

Last updated: March 2026

Nebora respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use and safeguard your data when you interact with our website or services.

By using our website, you agree to the practices described in this policy.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our operations or legal requirements. Updates will be posted on this page and the “Last updated” date will be revised.

Your continued use of the website after changes are posted indicates acceptance of the updated policy.

Information You Provide

We collect personal information when you interact with our website, place an order, create an account or contact our team.

This may include: 

Contact information (Name, Email address, Phone number, Shipping and billing address)

Order information (Products purchased, Delivery details, Transaction details)

Account information (Login credentials, Account preferences)

Customer support information (Messages, requests or information you share when contacting our team)

Payment information is processed securely through our payment gateway partners. Nebora does not store full credit card numbers.

Information Collected Automatically

When you visit our website, certain information may be collected automatically using cookies and similar technologies. This may include:

• Device type

• Browser information

• IP address

• Pages viewed

• Interaction with website features
  
  

This information helps us improve website performance and understand how customers use our services.

Information from Third Parties

We may receive limited information from trusted partners who help operate our business, including:

• Shopify (our e-commerce platform)

• Payment gateway providers

• Logistics partners

• Marketing and analytics providers

These partners process information necessary to complete transactions, deliver orders and improve our services.

How We Use Your Information

Your personal information may be used to:

• Process and deliver orders

• Communicate order updates

• Provide customer support

• Improve our website and services

• Prevent fraud or misuse

• Comply with legal obligations

With your consent, we may also send updates about Nebora products, collections or promotions. You can opt out of these communications at any time

Communication Preferences

Nebora may contact you through email, phone, SMS or messaging platforms such as WhatsApp regarding

• order updates

• delivery notifications

• customer support

• product recommendations or promotional updates (where permitted)

You may opt out of promotional communications at any time using the unsubscribe link or by contacting us directly.

Cookies

We use cookies and similar technologies to improve website functionality and understand how visitors use our site.

Cookies help us:

• remember your preferences

• improve website performance

• provide relevant product recommendations
  
  

You may control cookie settings through your browser. Disabling cookies may affect certain website features.

Advertising & Retargeting

Nebora may work with advertising partners such as Meta (Facebook/Instagram), Google and other platforms to display relevant Nebora products and advertisements to you on other websites or apps.

These partners may use cookies, pixels or similar technologies to understand your interaction with our website and measure advertising performance.

This information helps us show more relevant products and improve our marketing campaigns.

You can manage advertising preferences through your browser settings or the privacy settings of the respective platforms.

How We Share Information

We may share personal information with trusted service providers who help us operate our business, including:

• payment processors

• logistics partners

• technology providers

• marketing and analytics services
  
  

Information may also be disclosed when required by law or to protect Nebora’s legal rights.

We do not sell your personal information.

Third-Party Websites

Our website may contain links to third-party websites or services. Nebora is not responsible for the privacy practices of those websites. We recommend reviewing their policies before sharing personal information.

Children’s Data

Nebora’s services are intended for individuals aged 18 or older.

We do not knowingly collect personal information from children. If a parent or guardian believes a child has provided personal data to us, please contact us so that we can delete the information.

Data Security and Retention

We take reasonable measures to protect personal information from unauthorized access, misuse or disclosure.

Personal information is retained only as long as necessary to:

• provide our services

• comply with legal obligations

• resolve disputes

• enforce our agreements
  
  

Your Rights

Depending on applicable laws, you may have rights regarding your personal information, including:

• Access – request a copy of your personal data

• Correction – update inaccurate information

• Deletion – request removal of personal data

• Restriction – request limitation of data processing

• Withdrawal of consent – withdraw consent for marketing communications
  
  

To exercise these rights, please contact us using the details below.

You may also unsubscribe from promotional emails at any time using the unsubscribe link in our communications.

Complaints

If you have concerns about how your personal information is handled, please contact us first so we can address the issue.

Depending on your jurisdiction, you may also have the right to file a complaint with a relevant data protection authority.

Contact

For questions about this Privacy Policy or requests related to your personal information, please contact: hello@neborastudio.com