Frequently Asked Questions
We're happy to help with any questions you may have. Can't find the information you need? Just let us know and we'll be in touch by phone to provide the answers you're seeking
Why choose Nebora?
Why choose Nebora?
Nebora is more than just a furniture brand; it's a celebration of timeless artistry and unparalleled craftsmanship. Each piece is a masterpiece, handcrafted by skilled artisans who have dedicated their lives to their craft. We are committed to a philosophy of conscious creation, using only the finest, sustainably sourced materials. Our furniture and decor aren't just objects; they are heirlooms designed to enrich your living spaces for generations. To truly understand our passion and process, we invite you to explore our "Our Story" page.
What kind of wood do you use in your furniture?
What kind of wood do you use in your furniture?
At Nebora, we believe that the soul of luxury furniture lies in the quality of its materials. We meticulously select and source premium, rare woods from around the world. Our primary materials include ethically harvested European Ashwood and exquisite French Guiana Hardwood, chosen for their remarkable durability, unique grain patterns, and sustainable origins. All our wood undergoes a rigorous kiln-drying and temperature-controlled treatment process to reduce moisture content, ensuring it is perfectly conditioned for diverse climatic conditions across India.
How is Nebora different from other furniture brands?
How is Nebora different from other furniture brands?
We don't consider ourselves just "manufacturers." We are curators of art and design, a collective of master craftsmen and visionary designers. What sets Nebora apart is our unwavering commitment to handcrafted excellence and direct-to-consumer sales. This model eliminates middlemen, allowing us to maintain a transparent process, offer bespoke services, and ensure every piece is a testament to our quality standards. Each product is a unique creation, handcrafted with heart and soul, not mass-produced in a factory.
Can I visit your studio or see the products in person?
Can I visit your studio or see the products in person?
Yes — we welcome clients, designers, and partners to see how their furniture is crafted.
Please lets us know 3 days in advance by emailing at care@neborastudio.com
so we can assist you.
Do you offer custom-made furniture?
Do you offer custom-made furniture?
Absolutely. We understand that every home and every individual is unique. We believe your furniture should be a reflection of your personal style and needs. Our customization services allow you to create a one-of-a-kind piece by handpicking the dimensions, wood, fabric, finish, and other details. Our design team will work closely with you to bring your vision to life. Please connect with our design team at care@neborastudio.com to explore the endless possibilities of bespoke furniture.
How do you ensure the ergonomic design of your furniture?
How do you ensure the ergonomic design of your furniture?
Ergonomics is at the core of our design philosophy. Our furniture is not only beautiful but also designed with your comfort and well-being in mind. We create pieces that support the natural posture of the body, focusing on spinal health and joint support. This meticulous attention to design ensures that our furniture is comfortable for long-term use and reduces physical stress, transforming your home into a sanctuary of relaxation and elegance.
How can I get more details about a product?
How can I get more details about a product?
We strive to provide high-quality images and detailed descriptions on each product page. However, we understand you may have further questions. Our customer service team is always happy to provide more information, from material specifics to design nuances. Please feel free to email us at care@neborastudio.com with your queries.
How do I place an order?
How do I place an order?
Our website is designed for a seamless shopping experience. Simply navigate to the product you love, select your desired options (if any), and click "ADD TO CART" or "BUY NOW." You can choose to check out as a guest or create an account for a faster process on your next purchase. Our online store is open 24/7 for your convenience.
Do you accept bulk or corporate orders?
Do you accept bulk or corporate orders?
Yes, we do. Nebora is experienced in handling bulk and corporate orders for hotels, resorts, luxury residences, and commercial spaces. We have a dedicated team of design consultants who will work with you to understand your project requirements, assist with product selection, and oversee the entire process from design to delivery. We offer special pricing for bulk orders above a certain value. Please send your requirements to care@neborastudio.com for a personalized consultation.
What payment methods do you accept?
What payment methods do you accept?
We offer a variety of secure payment options for your convenience, including Net Banking, Credit Cards (MasterCard and Visa), and Debit Cards. All online transactions are processed through a secure gateway to protect your financial information.
How do I return or exchange an item?
How do I return or exchange an item?
At Nebora, every piece is handcrafted to order, which means we do not offer returns or exchanges for reasons other than damage or manufacturing defects.
If your item arrives damaged or with a defect, please notify us within 48 hours by email. We will arrange for the piece to be repaired or replaced at no additional cost.
The resolution process typically takes 4–6 weeks from the time we receive the item at our studio.
Our commitment to quality extends beyond delivery — all Nebora products are protected under our standard material and craftsmanship warranty.
How can I check the status of my order
How can I check the status of my order
The estimated delivery date for each product is available on its detail page. Available items will arrive within 1-2 weeks. For made-to-order items please note the estimated dispatch time of 4-6 weeks, which includes the production phase.
How do I return extra heavy or oversized items?
How do I return extra heavy or oversized items?
To return larger pieces delivered via our Truck Delivery or In-Home service, kindly reach out to our dedicated client services team by phone or email. We will arrange a seamless and convenient pickup at your earliest convenience.
Will all items in my order be shipped together?
Will all items in my order be shipped together?
Your convenience is our priority, and we aim to ship all items in a single, coordinated delivery.
However, for orders containing multiple pieces, particularly those of varying sizes or from different artisan studios, separate shipments may be arranged to guarantee their safe and timely arrival. Be assured, we will keep you fully informed with detailed tracking for each package, ensuring a seamless experience.
Once an item is returned, how long does it take to receive my refund?
Once an item is returned, how long does it take to receive my refund?
While we do not provide refunds, any item that arrives damaged or with a manufacturing defect will be promptly repaired or replaced.
The resolution process typically takes 4–6 weeks from the time we receive the piece at our studio.
Is the price on your website all-inclusive?
Is the price on your website all-inclusive?
For orders within India, the price displayed on our website is all-inclusive of all taxes and shipping. For international orders, prices do not include shipping, customs, or local taxes, which will be calculated based on the destination
How can I be assured of a satisfactory purchase?
How can I be assured of a satisfactory purchase?
With decades of experience in crafting luxury furniture and a deep-rooted commitment to quality, we are confident in the excellence of our products. We stand by our craftsmanship with a comprehensive warranty on most components, including wood, foam, and hardware. We also guarantee that any damage due to transit mishandling will be repaired or replaced. Our dedicated service and maintenance team is available across India to address any concerns. For a full breakdown of our warranty, please refer to the "Our Story" page.
How do I contact Nebora?
How do I contact Nebora?
Our customer care team is available to assist you from Monday to Saturday, 10:00 AM to 5:00 PM IST.
Call or WhatsApp: +91 98373 11115
Email: care@neborastudio.com
We are here to answer any questions you may have and assist you with your Nebora experience.





